Established in Germany · ships to 10 countries · Furniture and wooden goods, Leather goods
Directive (EU) 2023/2673 — withdrawal function (DE: § 356a BGB)
Online merchants must provide a 'contract cancellation' button on their websites from 19 June 2026, enabling consumers to exercise their right of withdrawal easily. The obligation stems from the amended EU Consumer Rights Directive (EU 2023/2673) transposed into German law. From 27 September 2026, additional information on sustainability and reparability must also be provided.
Online merchants selling to EU customers must provide a clearly visible electronic withdrawal function by June 19, 2026, allowing customers to cancel purchases within the cooling-off period. The directive applies to any business selling goods, services, or digital content to EU consumers.
Online merchants selling distance contracts must provide a continuously available withdrawal function labelled "withdraw from contract here" and a confirmation function labelled "confirm withdrawal". They must also enable consumers to submit withdrawal statements and send acknowledgement of receipt. These rules apply to distance contracts concluded via an online interface.
Online merchants must provide withdrawal conditions, time limits, procedures, and the model withdrawal form. They must also inform customers about the withdrawal function where applicable.
7 other provisions of Directive (EU) 2023/2673 don't apply to you
Regulation (EU) 2023/1115 — Deforestation Regulation (EUDR)
If an authority finds your products non-compliant, you must take corrective action: fix formal gaps, withdraw or recall the products, and close gaps in your due diligence system. Authorities can also stop high-risk products for up to three working days (72 hours for perishable goods).
Operators must perform a risk assessment on relevant products before placing them on the market or exporting them, and may only do so if the risk is no or negligible. They must document and review this assessment annually and demonstrate how they applied the criteria listed in the article.
Operators must collect and keep product information for five years after placing goods on the market or exporting them. They must also make this information available to authorities upon request.
Non-SME downstream operators and traders must register in the EU information system before placing relevant products on the market. All downstream operators and traders must collect and keep supplier and customer information for at least five years and provide it to authorities upon request.
Operators and downstream operators may not place or make available relevant commodities or products on the EU market unless they are deforestation-free, produced in accordance with the producing country's legislation, and covered by a due diligence statement or simplified declaration. This applies to all operators and downstream operators placing relevant commodities or products on the market.
Operators must submit due diligence statements or simplified declarations through authorised representatives, and all operators must exercise due diligence before placing products on the market. The rules apply to any operator placing relevant products on the EU market.
9 other provisions of Regulation (EU) 2023/1115 don't apply to you
Directive (EU) 2024/825 — empowering consumers for the green transition
From 27 September 2026, EU merchants must display the official EU legal guarantee notice on every sale to end customers. The rules also require standardised GARAN-Labels for free guarantees over two years and clear information on software updates and spare parts availability.
The ECGT Directive amends the UCPD and CRD to regulate vague environmental claims and sustainability labels, and to mandate better information on legal guarantee rights, repairability and durability. From 27 September 2026, traders must ensure their environmental claims and labels comply with the new rules, including for existing products.
Regulation (EU) 2025/40 — Packaging and Packaging Waste Regulation (PPWR)
Economic operators filling grouped, transport, or e-commerce packaging must ensure the empty space ratio does not exceed 50% by 1 January 2030 (or 3 years after implementing acts are adopted, whichever is later). Sales packaging fillers must be minimised by 12 February 2028, with specific rules for certain product types.
From 12 August 2026, online merchants must register with the Central Packaging Register and ensure all packaging placed on the market is reported. The EU Packaging and Packaging Waste Regulation (PPWR) sets new rules for packaging placed on the EU market.
Regulation (EU) 2023/988 — General Product Safety Regulation (GPSR)
Online merchants selling distance products must clearly display manufacturer contact details, product identification, and safety warnings in an easily understood language. Accident notifications must be sent via the Safety Business Gateway without undue delay. These obligations apply to manufacturers, importers, distributors, and responsible persons for products placed on the EU market.
Economic operators must only place safe products on the EU market. The rules apply to any operator offering products to consumers in the Union.
Importers must ensure products comply with safety requirements before market placement and report dangerous products via the Safety Business Gateway. This article sets out the duties of importers under Regulation (EU) 2023/988.