Directive (EU) 2023/2673 — Article 1, point (2)
Online merchants must provide withdrawal conditions, time limits, procedures, and the model withdrawal form. They must also inform customers about the withdrawal function where applicable.
Why this applies to you
- You run an online shop established in Germany and ship to ten other EU countries, so EU distance-selling rules bind you.
- You sell furniture and leather goods to consumers, which are covered by the withdrawal-right requirements for distance contracts.
- The directive explicitly addresses online merchants and takes effect on 19 June 2026, giving you time to prepare.
What to do
Add the withdrawal conditions, time limit, procedures and the model withdrawal form (Annex I(B)) to your storefront and order confirmation emails
in force since 19 Jun 2026
“where a right of withdrawal exists, the conditions, time limit and procedures for exercising that right in accordance with Article 11(1), as well as the model withdrawal form set out in Annex I(B), and, where applicable, information about the existence and placement of the withdrawal function referred to in Article 11a;”— eur-lex.europa.eu
Display clear information on your storefront about the existence and placement of the withdrawal function (e.g. a visible withdrawal button or link)
in force since 19 Jun 2026
“where a right of withdrawal exists, the conditions, time limit and procedures for exercising that right in accordance with Article 11(1), as well as the model withdrawal form set out in Annex I(B), and, where applicable, information about the existence and placement of the withdrawal function referred to in Article 11a;”— eur-lex.europa.eu
Obligations in the text
Provide withdrawal conditions and time limits for distance contracts.
“where a right of withdrawal exists, the conditions, time limit and procedures for exercising that right in accordance with Article 11(1), as well as the model withdrawal form set out in Annex I(B), and, where applicable, information about the existence and placement of the withdrawal function referred to in Article 11a;”— eur-lex.europa.eu
Inform customers about the existence and placement of the withdrawal function.
“where a right of withdrawal exists, the conditions, time limit and procedures for exercising that right in accordance with Article 11(1), as well as the model withdrawal form set out in Annex I(B), and, where applicable, information about the existence and placement of the withdrawal function referred to in Article 11a;”— eur-lex.europa.eu
Source
- Document
- https://eur-lex.europa.eu/eli/dir/2023/2673/oj/eng?eliuri=eli%3Adir%3A2023%3A2673%3Aoj
- Jurisdiction
- EU
- Dates
- 19 Jun 2026
- Fetched
- 19 Oct 2026 14:10 UTC
- Content hash
306db8eda7f3- Extracted by
- recorded seed run
- Classified by
- nvidia/Nemotron-3-Ultra-550b-a55b · $0.0050