EU Directive 2023/2673
Online merchants selling to EU customers must provide a clearly visible electronic withdrawal function by June 19, 2026, allowing customers to cancel purchases within the cooling-off period. The directive applies to any business selling goods, services, or digital content to EU consumers.
Why this applies to you
- You are established in Germany and ship to multiple EU countries, so you sell goods to EU consumers.
- The directive applies to any business selling goods to EU consumers, regardless of company size.
- Your product categories (furniture, wooden goods, leather goods) are goods covered by the withdrawal right.
What to do
Set up a two-step confirmation flow where customers confirm withdrawal and provide their name and order details
in force since 19 Jun 2026
“After a customer clicks a withdrawal button or link, they confirm the withdrawal and provide their name and the details of the contract or order they're canceling.”— help.shopify.com
Obligations in the text
Provide a clearly visible electronic withdrawal function on your store.
“you need to provide a clearly visible electronic withdrawal function, such as a button or link, that customers can use to exercise their withdrawal right directly from your store.”— help.shopify.com
Enable two-step confirmation when a customer exercises the withdrawal right.
“After a customer clicks a withdrawal button or link, they confirm the withdrawal and provide their name and the details of the contract or order they're canceling.”— help.shopify.com
Send automatic withdrawal confirmation to the customer on a durable medium.
“Your store needs to send a confirmation of the withdrawal request to the customer on a durable medium, such as email.”— help.shopify.com
Source
- Document
- https://help.shopify.com/en/manual/compliance/legal/eu-right-of-withdrawal
- Jurisdiction
- EU
- Dates
- 19 Jun 2026
- Fetched
- 19 Oct 2026 14:10 UTC
- Content hash
b645f705fb8f- Extracted by
- recorded seed run
- Classified by
- nvidia/Nemotron-3-Ultra-550b-a55b · $0.0042